Delivering Excellence in Every Moment
December 2019
Dean Demorest
Sales Representative
Communicates with potential Star Foodservice Equipment customers by phone or in person, answering questions and selling products and services.
Nominator: Chris Gansen
For: Putting the Customer First
“Dean and Clay were both working with Rockwell on a quote for a new Dish Machine. Each person had time invested on it, and it was confirmed that Clay would get the sale of the machine. Even though Dean wouldn’t be credited for the sale, he has done most of the leg work to get the order placed and confirmed. His best interest has not been in getting the credit for the sale, but putting the Customer First. He and Clay have worked together to ensure Rockwell’s best interest and the execution of the order. Examples like this is what seperates us from our competition and will ensure success for the future.”
Words from our Vice President, Eric Schmitt:
This marks our FIRST DEEM winner for the new nomination year! Our winner for December makes the second Star employee to receive this recognition in as many months. This month the D.E.E.M Employee of the Month is Star Foodservice Equipment and Repair’s, Dean Demorest! This is Dean’s second win having last won this recognition in March of 2018!
Star and Rapids for many years were this region’s best competitors when providing excellent service to our customers. We shared many mutual clients before we brought Star into the Rapids family of businesses and as a result there are plenty of opportunities to now have shared leads and sales. What makes this specific example so fantastic is the way in which Dean and Clay navigated this situation to deliver an outstanding customer service experience to Rockwell. There was ample opportunity for Dean to simply drop his assistance once he realized that the order was going to another sales person, however, he chose to put the customer first. While it certainly wasn’t simple to get through this it does speak volumes about Dean and his character that he handled this in the way that he did. Our home market region in Iowa is a tight knit community. Most of us have at one point or another had some contact with the foodservice and hospitality operations that we support in this area. There will continue to be times where we have chances that the leads our personnel pursue turn out to be directly tied to another DSR’s client list. The most important part is recognizing how important we are to our clients in this and every market we are in. So valuable in fact, that all roads lead back to our staff. The key in keeping it that way is not letting frustration stop us from delivering excellence in every moment. Rather, it should only enhance the trust that our customers have in us and our process. Thank you for this incredible example of “putting the customer first”, Dean!
Prize:
In recognition of Dean’s second DEEM honor he will be given a $25 gift card and entered into our Year End Employee of the Year voting. Thanks again, Dean, and all of the incredible Rapids & Affiliates team for the work you do every day to Deliver Excellence in Every Moment!
