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Our Core Focus: Delivering Excellence in Every Moment

Our mission statement here at Rapids is “Creating, delivering, and maintaining exceptional foodservice spaces where communities come together.” In order to do that, we have four company core values that every employee strives to emulate in every interaction with customers (both internal and external) that serve as “pillars” to our mission statement, holding it up and ensuring we can provide a superior experience. This focus and the values that uphold it were decided upon as a company through a series of customer service training sessions, in which employees determined which values they felt were most important in Delivering Excellence in Every Moment.

To encourage and recognize the presence of these values at Rapids, we have implemented a system in which employees can nominate each other for stellar interactions with either an external customer, or with another co-worker. Every month, the management team chooses a person from these nominations who has best embodied one of our Four Pillars of Excellence. This person is awarded a prize, and will be entered into voting that takes place at the end of the year. The winner of this voting will be awarded a grand prize of cash. In addition to this, the people who are doing the nominating also have a chance to win prizes. Each quarter, a nominator is randomly selected to receive a gift card. This rewards the people who take the time to make sure their co-workers get the recognition they deserve.

Below, you can find brief explanations of each of our values, as well as pages featuring each of our monthly winners. If these values make you want to work at Rapids, check out our employment opportunities!

Our Pillars of Excellence Are:

Innovate Tenaciously

Innovate Tenaciously – We are committed to creative problem-solving and crafting unique solutions for our clients. We collaborate closely with our clients to deeply understand their individual needs. We believe in customized approaches because no two clients are alike. Our goal is to innovate continuously, listening intently to our clients’ challenges to deliver solutions that truly meet their objectives.

Mind Your Ping

Mind Your Ping – The main focus behind this value is to put your best foot forward in every situation. We all understand that people can sometimes have bad days, but it is important that you limit the amount this influences your interactions with customers as much as possible.

Embrace AccountabilityEmbrace Accountability – Embracing accountability means taking ownership in every action we take. Whether it’s a commitment to a customer, a promise to a colleague, or a responsibility within our team, we practice extreme ownership to ensure every task and promise is fulfilled. We don’t turn away when challenges arise; instead, we proactively support each other and our clients to stay on track with our shared objectives.

Cultivate Community – We work to foster a supportive environment where everyone—customers and our entire organization alike—is committed to each other’s success and well-being. It’s about building trust, working collaboratively for mutual benefit, and inspiring each other to achieve our highest potential. Together, we create a strong, interconnected community where every individual contributes to our shared achievements and growth.

Our Monthly DEEM Winners

Please take a look at some of the associates who were honored by their peers for illustrating one or more of ours pillars of customer service. Click on a listing below to find out more about their achievement.

Cultivate Community

Joshua Wharton & Dennis Snyder – DEEM Winners April 2025

Delivering Excellence in Every Moment April 2025Joshua Wharton Junior Service TechnicianDennis Snyder Service ManagerNominator: Kip Opheim For: Cultivating Community"I received a text message from a friend who was having issues with their dishwasher at Shelter House...
Kade Yanda

Kade Yanda – DEEM Winner March 2025

Delivering Excellence in Every Moment March 2025Kade Yanda Project Manager Nominator: Eric Schmitt For: Innovating Tenaciously"Just this past week, Kade stopped in to my office to talk through an issue that her installation subcontractor was having. She came in with...

Theresa Gervenak – DEEM Winner February 2025

Delivering Excellence in Every Moment February 2025Theresa Gervenak Director of Project Management Nominator: Margarita Vasquez For: Cultivating Community"I would like to take a moment to recognize someone who truly deserves it. She has gone above and beyond to help...
Dejanai Tolliver

Dejanai Tolliver – DEEM Winner January 2025

Dejanai Tolliver quickly advanced to top salesperson for December, stepping up to manage the store solo on December 31st with professionalism and enthusiasm. Her swift learning and adaptability earn her this month’s DEEM Award for embracing accountability.

LET'S FIND YOUR SOLUTION

Rapids Contract & Design serves the United States with locations in Iowa, Minnesota, and Missouri. Our experts are ready to assist with your foodservice needs—contact us for support, Monday through Friday, 8 AM to 5 PM CST.