Rapids Customer Testimonials

We wanted to express our appreciation for all the work, you [Luke Green] and the Rapids team have put into the documents for the Field of Dreams Ballpark project. It has been a pleasure to work with you and Christy to bring this one over the finish line.

Your teams expertise with venue and event F&B services has been invaluable to our team throughout this process. Your ability to address challenges, concerns and provide solutions has been instrumental in keeping the project on track. Know your contributions play a significant role in the project success.

As we move forward with the construction phase next year, we look forward to the hopeful collaboration, under a slightly different partnership, but with the same intent to realize the Ballpark vision!

Once again, thank you for your outstanding efforts and commitment to success.

I have worked in the foodservice industry for twenty plus years. I have worked with many types of people during my foodservice journey. Luke Green is just as his title states, a specialist. With Walk-ins being the largest part of a kitchen in most kitchens, it takes a special talent to make it all work. Luke and I have worked closely together over the years to create some of the best kitchens in the industry. Luke has the knowledge and understanding of the customer’s needs to make the transition from paper to product a seamless process. He works with our customer’s on a daily bases to bring our product a reality for most that would not even know the Kolpak name/brand. His attention to detail when it pertains to quote requests and drawings surpass many of his peers in the industry. I have worked with Luke’s peers and he has assisted with projects that was not his to run. His knowledge and training allow him to jump into any situation and keep both the customer and the OM out of hot water. One situation comes to mind when in this line of thinking. We had a customer that was not sure about a project outlining multiple walk-ins on site. The floor application was not certain and with Luke’s design skills, we worked together to work out the logistics and requirements to not only be an affordable option for the customer but work in line with what our manufacturing capabilities would be to work best to accommodate the customer’s needs. Luke has saved not only time but money to both his customers and our company by bringing ideas to the table before it becomes an issue. I continue to respect Luke and Rapids for the job well done. I look forward to more opportunities with Luke in the future.

The Linn-Mar Community School District utilized the services of Rapids Foodservice Contract and Design for the remodeling design and construction of the Linn-Mar High School kitchen in 2016. The kitchen design work, kitchen equipment selection, installation and start-up of foodservice equipment was directed by Luke Green, Contract and Design Specialist for Rapids Foodservice in Cedar Rapids, Iowa.

On behalf of Mr. Green, I write this DRS letter of recommendation to emphasize the professional dedication exhibited by Mr. Green as he ensured this kitchen project was completed on time for the start of the 2016-2017 school year.

I believe it is important to highlight the work undertaken by Mr. Green for this kitchen remodeling project. Mr. Green provided:

1. The architectural design team and the school district several design options for a challenging location and a very short construction design timeline.
2. Hands-on work with the school district to recycle and remove existing kitchen equipment prior to the start of the construction phase.
3. Professional consultation during the construction phase to ensure accurate installation of all kitchen appliances.
4. Technical support and oversight for the start-up of all appliances.

In addition, Mr. Green has provided timely services to address warrantee repairs of some kitchen appliances.  With all the professional services provided, Mr. Green has provided exemplary services to the Linn-Mar School District and is deserving of the recognition of DRS of the Year and I fully support his candidacy for that award.

We would like to recommend the services of Rapids Equipment Supply and especially the individual talents of Troy L. Troy has been helping us “Raise the Bar” to achieve our goals in terms of reducing franchisee start-up costs and increase the number of new stores. We have found it necessary to partner with people that share our same core values. Troy is someone that has performed as an extension of our Pita Pit culture. In the future, it would be my pleasure to speak in Rapids or Troy behalf to anyone interested.

It was strongly suggested by my Franchise that I go with a “known” supplier to ensure a successful startup. I could have said this one week after I first met Troy and his Team and I continue to say it today; there is no one in this business that could do it better! I made the right choice and I would do it again and again! I have never once had hesitation or regret with choosing Rapids Wholesale due to leadership and wonderful support I received from Troy L.

I am incredibly grateful for the work CRS does for Au Bon Pain. I think it’s worth every penny we pay given the amount of time and energy you save the A/P department in general and me personally. The errors I find are few and far between and most of the time, totally understandable given the volume of productivity.

I really enjoyed working with Luke.  I am comfortable with him and I feel that he is not trying to just “sell” me something, but trying to find solutions that work for me in the long run.  He has ideas that make my operation run more smoothly.  I will ask for him first, whenever I need something.

We have worked with Rapids on several school projects during my 15 year tenure as Nutrition Services Manager. From new kitchen construction and full kitchen remodel to problem solving regarding smaller equipment requirements, they have met every need. In the school nutrition world of competitive bidding, Rapids is frequently awarded our projects as a result of their competitive pricing. The specialists at Rapids are true professionals in all aspects of their work. Customer service is high priority and they always go the extra mile to ensure customer satisfaction. They are a large company who have been able to maintain a “small town attitude” in reference to serving their customers.

Steve, Tyler, Eric and Tony,

 

Thank you all so much for doing such a wonderful job with the recent equipment orders.  You knew the orders were on a rush status and you pushed hard to get the necessary information to make the orders happen.  You have also kept up great communication throughout the last couple months to ensure we had what we needed and that everything was flowing properly.

The entire process has gone even more smoothly than I hoped it would, and I have you all to thank for it.

I appreciate your attention to these orders.  You made this unusual “adventure” a really great one! 🙂

Thank you, Thank you, Thank you!

We would like to thank Rapids Food Service for designing and providing the equipment for our kitchen in the Radcliffe American Legion Post 317. We would highly recommend Rapids for any services you would need. The team was extremely easy to work with, guided us through the process, and went above and beyond to make sure we were happy with our equipment. Can’t say enough about the team and customer service we recieved from Rapids Food Service.

When Jason and Kyle first made the 3 hour drive to our small town I’m sure they had no idea what they were getting themselves into. They soon found themselves in a dust-filled 3 story brick building with half a dozen people that all had their own unique idea of what it would become. The 120 year old apparel manufacturing building was in the midst of a massive overhaul to turn it into a mixed use facility with luxury loft apartments, office space, retail and restaurants. While operating businesses and developing real estate wasn’t new to the owners the restaurant business was brand new. As we stood in what is now the bar of a popular bistro Jason asked our group what type of items we would have on our menu. Immediately 6 people started talking and saying completely different things. This is when Jason and Kyle started to show the type of value they could bring to the table. They began taking measurements of the space and asking more direct questions about our expectations for the finished space. By the time they left from our initial visit we all knew that we had lucked into finding the right company to partner with to bring our concepts to life. Their first design iteration was wildly different from anything any of us had imagined, and aside from a couple of very small changes we now had a plan in place. Jason had an equipment bid back to us within days and Kyle had catalogs of restaurant furnishing options to us even faster. We compared prices with other vendors and quickly learned that not only was their service superior their pricing was unmatched as well. Whether you are opening a restaurant for the first time or a seasoned restaurateur, the products and service that Jason and Kyle bring to your company from Rapids will add long lasting value to your business.