Delivering Excellence in Every Moment
April 2019

Chad Summers

Assistant Manager of Rapids Restaurant Equipment in St. Paul

Nominator: Paul Adams

For: Putting the Customer First

“So the St Paul store has been a “little” understaffed in recent days. This can be an extremely stressful time for people who often may choose to kinda shut down a little and use the staffing issue and an excuse for poor or moderate performance. Not this guy! Recently when fielding a web chat, I wanted to confirm correct counts for some growler caps for a brewery customer up there that was in a bind and needed some fast. Chad was happy to carve out the time to run the 1/2 marathon back to the beer section to make sure this customer didn’t drive across town only to be disappointed. (We should get them a segway). Also, ON TOP OF THAT we received this rockstar Facebook review for his and Shane’s recent performance < insert hat tip to Shane here > AND a 5 STAR Google review from yet another customer. Well done gentlemen, this effort has not gone unnoticed. “John F. Betchkal recommends Rapids Restaurant Equipment: “Stop! Right now! And come on down – because the customer service is for real! Chad and Shane will assist you down to the nitty gritty detail! With them it is all about the details! You leave with whatever you need with top notch customer service! I’ve been in a family business in the past and how you treat your customers with sincere great service – and they do – it speaks volumes! Upper management outta know you got something special here with these guys! Get back to me on the phone right away! Say what they mean! Follow through for real! Keep up the great work! John Betchkal, Customer, Basil Wynthorp’s Food Truck out of WI””