Delivering Excellence in Every Moment

March 2019

Luke Green

Contract & Design Specialist

Nominator: Miki Blair

For: Being a Problem Solver

After a very stressful emotional week due to a loss of a family member, I ended up with water in my basement and had not determined exactly where it was coming in. My state of mind could not figure out if it was coming in from the basement walls, if the sump pump wasn’t working or the water heater leaked. I turned my main water line off and started to clean up the mess. Found out a bit later that my main level bathroom toilet; which is rarely used, had been slowly over-flowing all night and morning and had flowed down the vent and floor which caused all the water on that end of the basement. After trying everything to fix it myself, I contacted Luke at work for a recommendation on who to use so I would not end up with a company that would over charge me. Luke stated that he had been talking with Troy Little and Eric Schmitt and they were working on heading out to my place to assist and see what they could do. Even after several attempts to persuade him he stated that they would be out to my place to assist. Luke contacted me back and then told me he was on his way. Luke came in and it took him about 10 minutes and he was able to snake the drain and get it operating again. He stayed and helped me pull down the drop down ceiling tiles and inspect the basement ceiling for damage and to make sure everything was okay. I do not have the words to express my feelings for everything Luke did, and Troy and Eric were willing to do. It just shows that we are not just co-workers but extended family that are willing to help and go out of the way when another is in need. I will never be able to repay the kindness shown to me from everyone involved and thank you just does not seem enough.”

More DEEM Winners

Chad Summers – DEEM Winner April 2019

Delivering Excellence in Every Moment April 2019 Chad Summers Assistant Manager of Rapids Restaurant Equipment in St. Paul Nominator: Paul Adams For: Putting the Customer First “So the St Paul store has been a “little” understaffed in recent days. This can be an…

Yvonne Paup – DEEM Winner April 2018

Delivering Excellence in Every Moment April 2018 Yvonne Paup Inside Sales Representative Communicates with potential Rapids Wholesale customers by phone or through our website chat service, answering questions and selling products. Nominator: Cassie Schwarzenstein…

Travis Nissen – DEEM Winner October 2022

Delivering Excellence in Every Moment October 2022 Travis Nissen Star Technician Nominator: Dennis Snyder For: Being a Problem Solver “Travis has been a leader on the cold side of Star Food Equipment and has shown true leader ship ability through his willingness to…

Theresa Gervenak – DEEM Winner December 2023

Delivering Excellence in Every Moment December 2023 Theresa Gervenak Director of Project Management Nominator: Jeff Menster For: Being Personally Accountable “On Dec 21, 2023, Theresa was scheduled for a day off. Instead of sleeping in, she came to the office and…

Tom Roberts – DEEM Winner May 2025

Delivering Excellence in Every Moment May 2025 Tom Roberts Solutions Engineer Nominator: Jason Andriano For: Cultivating Community “Tom has done a tremendous job of “filling in the gaps” at the St. Paul office while we are in this transition period. In the absence of…

Eric Colby – DEEM Winner November 2019

Delivering Excellence in Every Moment November 2019 Eric Colby Sales, Account Executive Nominator: Joe Schmitt For: Putting the Customer First “This person went out of his way to go above and beyond on a Saturday for a customer. The customer called this person…