Delivering Excellence in Every Moment
Responds to service calls and visits on-site to repair equipment, and to install it.
Nominator: Chris Gansen
For: Putting the Customer First
“I received a message from our Rep Paul Aurand, in regards to a call Tylor was dispatched to. Please see the note below. “Good Morning Chris, Just a quick note. I asked CMA to issue a service request to your QC location to work on an EST-44 Conveyor dish machine in Moline a couple weeks ago. The original start-up agency did not do a very good job so I was hoping your people would do the trick. I want to compliment you on the service that we received. When I got back on site your service tech (Tyler) had diagnosed the issues and was waiting instructions from the factory (me). I could tell right away that Tyler had already established a good repour with the dealer’s rep and the owner’s rep. Tyler acted very professionally and also boosted the owner’s confidence that the small issues would be taken care of in a timely manner. Tyler was knowledgeable and also spent a few extra minutes on site to allow me to confer with the factory and get approval for the work. In a time when it is rare for service agents to wait on anything let alone be able to diagnose issues without multiple trips it was refreshing to have such great service. Keep up the good work and hire more guys like Tyler. Kind Regards, Paul Aurand Select Marketing & Distributing Iowa Territory” I appreciate the note from Paul, as it is nice to hear positive feedback from peers in our industry. All credit to Tylor on this. Tylor exemplified everything that we are about, and we’re pumped he’s on our team! Good work Tylor!”
Words from our Vice President, Eric Schmitt:
Finding good reliable service agencies to help keep equipment up and running is a very challenging task for many operators. A big reason why we wanted to bring Star into our family of businesses was because of the value that can be found in good, reliable, and honest help from their team. Tylor has not only proven to an end user that Star is a business partner that stands apart but has also gained a big fan in our manufacturer, CMA, and their representatives in their territory. The world is full of businesses that do “just enough”. What should make Star and all of our businesses different is that we are EXCEPTIONAL! Great work Tylor and your entire supporting staff who deliver these results each and every day.
For his win, Tylor will be securing one of the fantastic “Mind Your Ping” t-shirts and entered into our Year End Employee of the Year voting. Thanks again, Tylor, and all of the incredible Rapids team for the work you do every day to Deliver Excellence in Every Moment.