Rapids Sets Itself Apart from the Competition With Expert Service

Superior Communication Allows for Expert Service

Communication is essential to a successful kitchen design or dining area renovation. First and foremost, you have a vision of what the finished product should look like. At Rapids, we take the time to understand what you want – our design process begins with a FIT meeting where you can walk us through your project and ensure we are the design partner you need.

We also hold ourselves accountable every step of the way. Each project has a number of moving pieces that have to be deftly managed, and unexpected challenges or setbacks do happen. We know that things don’t always go according to plan, but if we keep the lines of communication open and are ready to help out wherever possible, we can get things back on track quickly with minimum cost impact to you and your project.

Again, we understand that any company can say they’re great at communication, so here are a few examples from coworker-to-coworker acknowledgements that have been shared with the company:

“Chris arrived to a job site last Thursday to find the kitchen in complete disarray. They were supposed to be conducting inspections that day and the occupants were scheduled to move in on Saturday. His equipment had been scattered by the plumber and electrician who had not completed their connections; debris and tools were everywhere. He proceeded to assist the trades with setting equipment back in place after connections were completed and took upon it himself to stay and clean the kitchen and his equipment. The contractors all left at 3:30 and he stayed till 11pm and returned at 7am the next morning to complete.”

 

“I was working with a client at Bismarck School District. They were looking for a proofer that has a vent because they saw one they liked at another school. We called that school and tracked down that proofer to find out the manufacturer, which was Useco. Come to find out they no longer made that cabinet. We were hitting dead ends so we reached out for help. Luke found Piper had something that would work and had the rep reach out to us with brochures.”

Comprehensive Processes Ensures Knowledgeable Solutions

Great projects come in all different forms and require unique and exciting ideas to set them apart. However, every great project is born of a strong and time-tested process for delivery to the client. Our team at Rapids has developed an unrivaled project delivery process that allows us to deliver exactly what our clients want. At the outset of every project, our team of CFSP-certified design consultants will sit down with the client to lay out a detailed timeline of what to expect. This process helps all parties set a critical path to completion that will give greater transparency to the design-build process for our clients. We are committed to providing dates and objectives that we can be held accountable to so that we can work together to realize the best possible results.

Additionally, Rapids’ personnel always strive to develop a strong partnership with the entire design and construction team so that you, as the owner, can rest assured that costly change orders can be avoided during the construction process. While many other food service equipment companies leave this to be dealt with by the owner, our team at Rapids is ready to take the extra time to coordinate properly and provide expert service.

“I had what I thought was a quick and simple question for Christy. This simple question turned into 30-45 minutes of Christy offering her expertise and assistance to help ensure the customer was taken care of the best possible way. She could have easily gave me a simple answer to my question and not asked me for a few additional pieces of info, which helped draw out the best possible solution for what this customer wanted to accomplish. Knowing how busy her workload is and how valuable her time is, I am extremely thankful how helpful she is each time I have a question. Christy was tremendous in helping be solve a problem while putting our customers first!”

Talent – Experience and Training Matters

Our team is everything. We could not be truly great without our entire team behind the communications and processes we deliver to our clients. Rapids has won the Foodservice Equipment Reports’ Management Excellence award that recognized the entire organization’s dedication to taking care of our clients and our people. Among the reasons listed for why Rapids was chosen: we recognize that the people who work for us are our greatest assets. Rapids employees are provided the training and experience needed to take care of our customers.

Additionally, many of our design specialists have received the Foodservice Equipment & Supplies DSR of the Month award:

• Bob Wiltgen – February 2011
• Troy Little – September 2014
• Luke Green – July 2016 (and he also won DSR of the Year in 2017!)
• Jeff Rice – June 2020
• Heidi Ostberg – September 2021

To learn more about how the Rapids team will ago above and beyond for your project, get in touch today to learn more about our expert service!