Delivering Excellence in Every Moment
July 2020

Kathy Trca

Inside Sales Representative

Nominator: Joe Schmitt

For: Putting the Customer First

“Kathy stepped up this week to help on many fronts. Staffing was short in the balance of this department, and Kathy worked diligently to keep many unfamiliar balls in the air in the interest of taking care of our customers. She was very professional in all of her handling of the problems and challenges she faced.”

Words from our Vice President, Eric Schmitt:

I remember this week well! I had a lot of communication with Kathy who was balancing servicing not only her clients but several other members of her team as well as they were out on vacation. Of course these times can be incredibly stressed when you are handling so much and in many cases lack some critical information you may require to resolve problems quickly. During this time, Kathy did  not let any of that deter her and rather than coming up with reasons to let the ball drop, she worked diligently with the team around her in multiple parts of the organization to deliver a great result for our clients. She remembered that no matter the stress we are under personally handling logistics that we keep the customer first in our actions. It was great to see and was a great relief to many that we kept several key customers on track and helped ensure they remain clients for a long time.

Prize:

In recognition of Kathy’s DEEM honor he will be given a “Mind Your Ping” t-shirt and she will also be entered into the Year End Employee of the Year voting. Thanks again, Kathy, and all of the incredible Rapids & Affiliates team for the work you do every day to Deliver Excellence in Every Moment!