Delivering Excellence in Every Moment

November 2019

Eric Colby

Sales, Account Executive

Nominator: Joe Schmitt

For: Putting the Customer First

“This person went out of his way to go above and beyond on a Saturday for a customer. The customer called this person directly to see if he could purchase a specific item. Because this person new we had it in stock, he answered the call, drove to the office opened the doors and went above everyone’s expectations to service our customer and sell our products. Examples like this is the definition of Delivering Excellence!”

Words from our Vice President, Eric Schmitt:

Eric is now among a select few who have garnered multiple DEEM recognitions but he is now the fastest to achieve the feat. The example above is a truly great one to share. We have been hard at work as a leadership team trying to define what our “uniques” are. Those things that make us better than our competition. In many cases, our leadership team has easily settled on the “people” aspect of our organization. We genuinely believe that the care and dedication of our entire staff is what separates us not only from other traditional dealers but most importantly the web retailers that we continue to feel pressure from. While this isn’t easily repeatable as an action it does go to show how much our team, and Eric in particular, care about the clients that they serve each and every day. Eric helped get this customer what they needed when no one else could. We genuinely hope that they remember this in their future purchases and further, that they tell their peers about the amazing things that Star has done for them. Congratulations, Eric, on this recognition and keep up the amazing demonstration of the DEEM values!

Prize:

In recognition of Eric’s second DEEM honor he will be given a $25 gift card and entered into our Year End Employee of the Year voting. Thanks again, Eric, and all of the incredible Rapids & Affiliates team for the work you do every day to Deliver Excellence in Every Moment!

More DEEM Winners

Clay Carney – DEEM Winner December 2021

Delivering Excellence in Every Moment December 2021Clay Carney Inside Sales Rapids Contract and Design specialists have the capabilities, experience and resources to handle any individual or supply project from concept to implementation, and they work with the...

Tylor Pairrett – DEEM Winner July 2018

Delivering Excellence in Every Moment July 2018Tylor Pairrett Service Technician Responds to service calls and visits on-site to repair equipment, and to install it. Nominator: Chris Gansen For: Putting the Customer First "I received a message from our Rep Paul...

Theresa Gervenak – DEEM Winner December 2023

Delivering Excellence in Every Moment December 2023Theresa Gervenak Director of Project ManagementNominator: Jeff Menster For: Being Personally Accountable "On Dec 21, 2023, Theresa was scheduled for a day off. Instead of sleeping in, she came to the office and spent...

Paul Adams – DEEM Winner January 2022

Delivering Excellence in Every Moment January 2022Paul Adams Director of Marketing and E-CommerceNominator: Joe Schmitt For: Being Personally Accountable "Paul has taken on a substantial additional workload in the busiest time of the marketing department year while he...

Jason Wutzke – DEEM Winner May 2022

Delivering Excellence in Every Moment May 2022Jason Wutzke Warehouse Supervisor In charge of the warehouse of the Rapids Wholesale Marion facility and its staff. He supervises the inventory, making sure items are stocked and they reach their destinations on time when...

Logan Bragg – DEEM winner of the YEAR 2018!

Delivering Excellence in Every Moment WINNER OF THE YEAR 2018Logan Bragg Warehouse Technician Works in the warehouse of the Marion facility of Rapids Wholesale. Packs and processes orders, also helps with general maintenance tasks. Nominator: Paul Adams For:...

LET’S FIND YOUR SOLUTION

Rapids Contract serves the United States with locations in Iowa, Minnesota, and Missouri!

Get in touch with one of our experts and let us know how we can help with any of your foodservice needs.

Talk to one of our experts right away and get immediate assistance. We are open Mon – Fri, 8am – 5pm CST.

Get in touch with one of our experts and let us know how we can help with any of your foodservice needs.

Talk to one of our experts right away and get immediate assistance. We are open Mon – Fri, 8am – 5pm CST.